Purpose

This document sets out clear guidelines for safe, respectful and courteous communications. Its goal is to support effective dispute resolution and create a productive environment for everyone involved in our processes.

Our Commitment

We are committed to maintaining safe, respectful and courteous communications, and we expect all interactions to meet this standard.

Fundamental Principles

1. Respect
   • Treat everyone respectfully in all interaction - spoken, written, or in person. Do not use offensive language, make personal attacks, or engage in inflammatory or discriminatory behavior.
2. Courtesy
   • Be polite in all Board communications. Respect other’s privacy and dignity.
3. Collaboration
   • Participate in the Board’s processes in a constructive way. Manage disagreements professionally and without hostility.
4. Compliance
   • Follow all applicable policies and procedures.

Unacceptable Behaviour

A person’s behaviour is unacceptable when it is disrespectful. Examples of unacceptable behaviour include:

• Making threats or engaging in harassment
• Using offensive, demeaning, discriminatory or hateful language, including personal insults
• Making excessive, unreasonable or aggressive demands, requests or inquiries
• Sending a quantity of communications to the Board that rises to the level of harassment
• Attempting to enter Board offices that are closed to the public

Services and Communications Restrictions as a result of unacceptable behaviour

Unacceptable behaviour will not be tolerated. We may limit or restrict services and communications if someone engages in unacceptable behaviour repeatedly.

Following this Standard of Conduct helps create a respectful and positive environment. By working together, we can ensure everyone is respected.